No matter how quickly your I.T. service provider can respond to a server down, or network outage, there is always a delay, with resulting negative impact on business productivity and sales. So the traditional reactionary break/fix support approach is clearly an inefficient and expensive way to receive I.T. services from your I.T. service provider. 

BIGDY Managed Services brings enterprise-class support and tools to small-to-medium businesses like yours. Leave the fire-fighting to us. Let us be your server, computers, and network watchdog with our automated remote monitoring, allowing you to focus on your core business and revenue-generating activities.

What are Managed Services? The most concise explanation describes Managed Services as the practice of transferring the ongoing I.T. management of a business' computers, networks, and software to their trusted I.T. service provider on a contractual basis. Their service provider employs a suite of processes and tools to maintain, optimize, and monitor client I.T hardware, network, systems and applications. This all should sound familiar, and in fact what all clients should expect. We view it as the baseline performance target that we aim for with each client.

The Benefits of BIGDY I.T. Managed Services

Increased Productivity

Would'nt you rather your I.T. Service Provider knows before you? Say no to Reactionary I.T. support. Reduce the business impact of IT failure by shortening the mean time from network failure to issue resolution by allowing us to watch your network through our priority response guarantee. Made possible by our Managed Services detailed insight into the health, performance, and stability of your network, computers, servers, and applications. 

Cost Savings

24x7x365 monitoring provides visibility into your network allowing us to immediately determine the root cause of any network or appliation issue, thereby reducing the timely task of issue diagnosis from hours to mere minutes – resulting in substantial cost savings and downtime reduction for you.

A fixed monthly cost allows you to budget in advance to know what your I.T. services expenditure will be. Takes the focus away from hourly billing to a fixed monthly cost for agreed services and coverage.

Accountability and Transparency

Because we can monitor the connectivity of your Internet connection and externally hosted applications, we can provide reporting around the actual delivery of these SaaS services – all designed to ensure you are receiving the guaranteed service level you are paying for.